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We offer reliable and efficient shipping to deliver your products safely and on time. Here’s everything you need to know about our shipping process:
Shipping Methods and Timeframes:
- We ship orders via [insert carriers like DHL, FedEx, etc.].
- Processing time is typically 1-3 business days from the order confirmation.
- Delivery time may vary depending on the destination. Please allow 5-7 business days for local deliveries and 7-14 business days for international orders.
- Please note that delivery times may be impacted by factors such as customs clearance, weather, and carrier delays.
Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, and delivery address of your order.
- Free shipping may be offered for certain orders or promotions, which will be clearly indicated at checkout.
Tracking Your Order:
Once your order has shipped, you will receive an email with tracking information. You can use this to track your order’s status.
Customs and Import Duties:
- For international orders, the recipient may be subject to import duties and taxes, which are the responsibility of the buyer.
- We recommend checking with your local customs office for more details before placing your order.
At Deep and Dark Traders FZE, we strive to provide high-quality products. If for any reason you are not satisfied with your purchase, we offer a return and exchange policy under the following conditions:
Eligibility for Returns & Exchanges:
- You can request a return or exchange within 14 days of receiving your order.
- The product must be unused, in its original condition, and in the original packaging.
- Certain items, such as food, perishables, or custom-made products, are not eligible for return or exchange.
How to Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at [insert contact email/phone number] within 14 days of receiving your product.
- Include your order number, a description of the issue, and any supporting images if necessary.
- Once your return is approved, we will provide instructions for sending the item back to us. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Refunds:
Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that it may take several business days for the refund to be reflected in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund at no extra cost to you.
