Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopReturns + Exchanges
At Deep and Dark Traders FZE, we strive to provide high-quality products. If for any reason you are not satisfied with your purchase, we offer a return and exchange policy under the following conditions:
Eligibility for Returns & Exchanges:
- You can request a return or exchange within 14 days of receiving your order.
- The product must be unused, in its original condition, and in the original packaging.
- Certain items, such as food, perishables, or custom-made products, are not eligible for return or exchange.
How to Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at [insert contact email/phone number] within 14 days of receiving your product.
- Include your order number, a description of the issue, and any supporting images if necessary.
- Once your return is approved, we will provide instructions for sending the item back to us. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Refunds:
Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that it may take several business days for the refund to be reflected in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund at no extra cost to you.
At Deep and Dark Traders FZE, we strive to provide high-quality products. If for any reason you are not satisfied with your purchase, we offer a return and exchange policy under the following conditions:
Eligibility for Returns & Exchanges:
- You can request a return or exchange within 14 days of receiving your order.
- The product must be unused, in its original condition, and in the original packaging.
- Certain items, such as food, perishables, or custom-made products, are not eligible for return or exchange.
How to Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at [insert contact email/phone number] within 14 days of receiving your product.
- Include your order number, a description of the issue, and any supporting images if necessary.
- Once your return is approved, we will provide instructions for sending the item back to us. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Refunds:
Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that it may take several business days for the refund to be reflected in your account.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund at no extra cost to you.
